5BR Austin Compound, Casita & High End finishes

We had a lovely stay in this home! The space is beautiful, spotless, and host communication was wonderfully prompt. We were thoroughly impressed overall. Just a quick heads-up for future guests: when entering through the gate next to the driveway (rather than the main street entrance), watch your step! There is a sharp turn immediately followed by two small, easy-to-miss stairs before you reach the main yard. A couple of us nearly tripped on separate occasions, so just keep an eye out!

Unfortunately, I cannot recommend this property based on our experience. Upon arrival, we could not access an entire section of the home. Someone was sent to help but could not resolve it, leaving us to spend hours searching for a key and figuring it out ourselves, disrupting our plans. The biggest issue was the AC. An area containing over half of the sleeping accommodations and two bathrooms reached over 93°F. We repeatedly contacted management, but it was never fixed. Maintenance identified the issue but told us they needed approval to repair it, which they did not receive. Some guests had to find other sleeping arrangements because the area was unusable. There were also very limited instructions for amenities like the speakers and lighting, towels were left wet in the washer with a sour smell, and the trash area had ripped-open bags and garbage everywhere. For the amount we paid, the lack of cleanliness, communication, urgency, and resolution was unacceptable.

I wish I could leave five stars, but unfortunately I can’t. When we arrived, there were 12 bags of smelly food trash left in the garage in 100+ degree heat. The trash cans were already overflowing, with additional garbage on the ground, and the smell filled the entire casita. At the end of our stay, there was still nowhere to dispose of our own trash because none of it had been removed. One upstairs bedroom had no window coverings, creating a major privacy concern. A male resident in the neighboring apartment had a direct view into the bedroom and pool area and spent much of the weekend watching our group of female guests, making everyone uncomfortable. We also requested the pool lights be turned on the first night but never received a response. The property is beautiful, great for large groups, and parking was better than expected. However, because of these issues, we would not stay here again.