Hidden Palms 7BR W Pool, Billiard and near Beach!

This was an extremely disappointing experience. When we arrived, the property was not clean and clearly had not been properly prepared for our check-in. It was unacceptable to walk into a rental in that condition after paying to stay there. What made the situation even worse was the complete lack of support from both the management company and the owner. We reached out to make them aware of the issues and expected them to take responsibility and help resolve the situation. Instead, nothing meaningful was done. We were essentially left to deal with the problem ourselves. We had grocery orders that we had to cancel and pay for out of pocket. They kept saying they would send cleaners and in the end the host cancelled the reservation which left us having to look for a house that would accommodate 16 people last minute. I would strongly recommend looking elsewhere. Based on our experience, this property and its management were not worth the money or the frustration.

Nasty dishes left in the dishwasher. No toilet paper. No paper towels. No clean towels, none of the patio doors locked, no internet (which means no TV), gas grill inoperable (and full of flies), ice machine had mildew and mold growing in it (which caused an odor), floors not mopped or swept, sofa was not clean as there was food behind the pillows, no access to the 2nd garage, nor was their a golf cart (as advertised), house was not ready for us when we arrived at 4:36PM (we were told we could check in at 3:00.

The home was centrally located to many attractions, had plenty of parking, and the hosts were responsive. However, there were a few areas that fell short of our expectations. The home was not as clean as we expected, with stains on some comforters and towels that were very worn and could use replacing. Trash remained in the yard throughout our stay, and there was no clear place for us to dispose of our own trash. The listing also showed two bunk-bed rooms, which was important for our group, but only one had bunk bed room when we arrived; the other had a full-size bed. The beach was also farther away than we anticipated. Overall, the home has potential, but improved cleanliness, updated linens, clearer trash disposal, and an accurate listing would improve the experience.